As the name gives the hint that the work of a sales support specialist is to help the sales team of the company. Their work includes various administrative tasks as well as handling sales-related issues.

Sales Support Specialist Job Description

The company is hiring a well-educated, organized, honest, and hard-working sales support specialist. Their work is to manage the sales team along with tracking and coordinating the sales orders. Candidates should also be good at providing customer service, solving their issues and problems, and managing the customer’s account. The sales support specialist is also responsible to manage to solve any type of shipping and payment issues.

Roles and responsibilities

• Responsible to clear out all the problems related to the sales order, shipping issues, payment, returning of the product, customer accounts, and other sales-related issues.
• Guide the sales team and take the daily basis sales reports from them.
• Tracking the performance of the sales staff with several tracking tools and applications.
• Working on the customer’s feedback related to the quality of the product, and sales team performance, and making changes o positive advice.
• Plan and schedule the sales team meeting along with other seniors to discuss the new sales strategy for making more profit.
• Manage the account of the customers and inform them about new products. The candidate is also responsible to solve any type of issue coming into the account.
• Keep updated data records related to sales to figure out the total profit, sales, and other information.
• Schedule the meeting with the regular customers and knows their point of satisfaction.
• If any type of unusual activity is seen in the sales department then report it to the seniors.
• Give training to the new employees and guide them about the company’s services and other work.

Sales Support specialist key skills required

• Skills to motivate the whole sales team to work with new strategies.
• Excellent communication skills.
• Ability to work in a team and handle the whole sales team.
• Skills to work in computer software.

Education, training, and Certifications

• Bachelor’s degree in Business, Marketing, or another relevant field.
• Working experience in the field will be given priority.