A Receptionist is needed for the company to manage the front desk of the office. Their work includes answering the phones and greeting visitors. They also do several administrative tasks to support the other staff members.

Receptionist Job Description

The company hires a receptionist so that their front desk should be managed professionally. The receptionist’s work is to attend to the phone calls, answer messages and emails, attend to the visitors and give them directions to go to various departments of the office and several administrators and clerical duties if needed. A receptionist is also responsible to track the record of all the employees visiting and outing times from the office.

Roles and responsibilities

• The very first responsibility of a receptionist is to attend to the visitors and know their requirements.
• Ask the employees of the company and then send the visitors inside by giving them directions.
• Responsible to attend phone calls, messages and emails. Answer them according to the senior’s direction.
• The candidate should be responsible to prepare an accurate billing system and take payments.
• Making arrangements for travel and accommodation bookings.
• Update the records of all the office expenses and costs.
• The receptionist is also responsible to do clerical duties such as photocopying, faxing, and transcribing.
• Good etiquette to communicate with the visitors.
• Responsible to maintain office security by updating the monitor logbook and issue visitor badges.
• A receptionist is responsible to maintain the cleanliness of the front desk and also the availability of the stationary items which are needed.

Receptionist key skills required

• Good communication and interpersonal skills to talk patiently with visitors.
• Knowledge of using various equipment such as fax and photocopy machine.
• Skill to work on computer software especially MS Office and office software.
• Ability to provide good customer service.
• Able to multitask and manage things according to the situation.
• Skills to manage time and finish the work before the deadline.
• A good personality is needed along with good knowledge of professional communication.

 Education, training, and Certifications

• A high school diploma or degree is required.
• Certificate of office management will be given preference.