The job of a personal banker is to assist the customers in the bank to manage their bank accounts and other financial transactions.

Personal Banker Job Description

The job description of a personal banker is to help the customers by guiding them about various bank processes. Their work also includes maintaining good relations with potential clients and making their best efforts in cross-selling their products and services. It is also their duty to aware the customers from the legal policies of the bank and also work according to the rules and regulations. It is very important to be calm and polite while talking to customers and solve their issues and problems with good skills. Their main aim is to achieve the satisfaction goal of the customers and make long-term relations with them to get benefits. The personal Bankers need to be aware of all the services of the bank so that they can promote them easily in front of clients.

Roles and responsibilities

• The main duty of a personal banker is to help the customers in managing different bank accounts related to work.
• A personal Banker is responsible to advise the customers on several bank services that can fulfill their needs.
• Verify the bank account with every detail and information on customer’s demand.
• Candidate should be able to resolve all types of issues and problems related to the bank account of the customer.
• If needed, then they must refer the clients about the good financial expert to make several financial planning.
• Make relation with potential customers to develop new business.
• They are responsible to perform several administrative duties such as typing, data entry, etc.
• Promote bank services and products, such as credit cards, investment plans, insurance, loans, etc, to others.
• They must discuss every bank’s policies and procedures with the customers.
• Prepare the documents on open and close accounts.

 Personal Banker key skills required

• Good knowledge of banking practices, rules, and regulations.
• Able to multitask.
• Good communication.
• Able to understand the banking services and products.

Education, training, and Certifications

• Bachelor’s Degree in finance, business, or another relevant field.
• Experience of work as a Personal Banker.