The debt collector is the person who works in the financial department and looks after any overdue bills, payment,s or bad debts. The candidate is responsible to investigate the essential information of debtors.

Debt collector Job Description

The job profile of the debt collector tells about the work related to the overdue payments on accounts. They are also known as Collections Agents or Collections Specialists. The candidate for this job profile has to track the debtor’s financial status and assist them to make payments by phone or mail. Debt Collector should be able to make the repayment plans and strategies and negotiate them with the alternative payment process. If the debtor is out of reach by mail or phone, then a debt collector must track his other information including bank account, post office, etc, and can also take legal action to get the payment.

Roles and responsibilities

• The main aim of the debt collector is to clear out all the due payments.
• Track the debtor’s all information and contact them to ask for the pending payments.
• Discuss with the debtors about any repayment plan or strategy which should be beneficial to the company.
• Work according to the legal rules, and regulations, laws and follow all the policies and procedures.
• Responsible to confirm the client’s information and payments.
• Informing the clients about various payment options like a credit card, debit card, and other relevant service.
• Make sure that the ACH requests are processed correctly.
• Responsible to take legal action if debtors are not paying their payments.
• Keep updated account status and database regularly.
• Duty to clear all the client’s doubts issues and complaints,

 Debt collector Key skills required

• Good communication skills, both verbal and written.
• In-depth knowledge of all relevant legal rules and regulations.
• Ability to work with the team.
• Time management skills.
• Proficiency in using MS office and other related software.
• Ability to negotiate the clients for payments.

Education, training, and Certifications

• Bachelor’s Degree in finance or another relevant field.
• Experience in the field of working in the same job profile.